FREQUENTLY ASKED QUESTIONS
At Medlane Healthcare, we know that patients and families may have questions before, during, and after a visit. This page answers the most common queries about our services, appointments, procedures, and policies.
If your question isn’t listed here, feel free to contact us directly at +267 391 4099 or reception@medlane.co.bw
General Information
We are located in Plot 2728 Hospital Way Ext 9, Gaborone, Botswana. You’ll find secure parking, easy access, and a friendly, welcoming environment. We can be found on Google Maps.
Monday to Friday, 8:00 AM – 5:00 PM
Yes however specialist visits. Occupational health and procedures are by appointment
Appointments & Referrals
Call us at 3914099 or use the appointment form on our website.
Not always. Some specialists require a referral, others accept direct bookings. Our reception team will assist you.
Yes, kindly give at least 24 hours’ notice to accommodate other patients.
Medical Services
We provide general consultations, minor and major day surgeries, wellness screenings, specialist eye care, women’s health services, occupational health, and chronic disease management.
Yes. We provide general outpatient consultations for adults and children, including check-ups, illness diagnosis, and chronic disease management.
Yes, we offer personalised wellness services, including annual screenings, healthy ageing consultations, lifestyle coaching, and corporate wellness days.
Most procedures use local or regional anaesthesia. General anaesthesia is available when needed, with all safety protocols in place.
Yes, we offer X-rays, ultrasounds, CT scans, and mammograms.
Eye Care Services
Our ophthalmology unit provides:
• Cataract diagnosis and surgery
• Retina diagnostics and surgical care
• Treatment for diabetic retinopathy and macular degeneration
• Glaucoma screening and management
• Oculoplastic procedures
• Strabismus (squint) correction
• General and paediatric vision checks
• Emergency eye care
Our team includes Botswana’s first practising retinal surgeon, supported by other skilled ophthalmologists and anaesthetists.
Medical Aid & Payments
Yes, we accept most major medical aid providers in Botswana. Please confirm with our billing team.
We offer upfront quotes, flexible payment options, and instalment plans for select procedures.
Yes, our team will assist you with medical aid pre-authorisations to ensure a smooth experience.
Yes. We provide detailed receipts and medical reports upon request for claims and reimbursements.
We accept cash, debit cards, and major credit cards.
Facilities & Patient Experience
Medlane is a modern day hospital—specialising in same-day procedures with fast recovery and no overnight stay unless medically necessary.
You’ll be checked in, prepped in our recovery area, undergo your procedure, and be monitored post-op before going home with clear aftercare instructions.
Yes, one support person may accompany you. Our staff will guide them through the waiting process.
Specialist Care
Our team includes general practitioners and ophthalmologists. We liaise closely with other specialists to ensure optimum patient care.
Yes, we support patients with diabetes, hypertension, asthma, and other long-term conditions with regular monitoring, education, and personalised care plans.
Occupational Health & Corporate Services
Yes. We provide medical checks for employment, including fitness-to-work assessments, drug testing, and health surveillance.
Absolutely. We work with employers to design and deliver wellness days, health talks, and long-term health promotion programmes for staff.
Doctors & Patient Experience
Yes. If you have a preferred doctor, please let us know when booking and we will do our best to accommodate your request.
Yes. Our team includes internationally trained and locally licensed medical doctors and specialists with years of clinical experience across Botswana, the Caribbean, Ethiopia, and more.
Absolutely. We adhere to strict patient confidentiality protocols in line with local and international healthcare data standards.
Reports, Referrals & Special Needs
Yes. Upon request, we can provide official medical reports for school, work, travel, or further specialist care.
Yes. We offer family medicine for all age groups, including paediatric and geriatric care.
Yes. Our facility includes ramp access and is designed to accommodate patients with mobility challenges.
Still Have Questions ?
We’re happy to help.
Call us: +267 391 4099
Email us: reception@medlane.co.bw
Visit us: Plot 2728, Hospital Way, Extension 9, Gaborone